Our recent patient satisfaction survey

Our team is incredibly grateful and humbled by the response of 167 patients who recently completed our patient satisfaction survey.

Their insights allowed us to get a more detailed look at how we can continue providing top-notch care for our valued patients.

 

Read on below to learn about the findings from our recent survey!

Introducing the survey – thanking our 167 participants and the goal of the survey

We are thrilled at having a total of 167 patients who recently participated in our survey. Their feedback is invaluable to us as we strive to make our patient experience as professional and friendly as possible. We thank each participant for their thoughtful feedback – without them, we would not be able to assess how effective our current approach is a formulate and improving our service.

Overview of results – highlight key takeaways.

Gipsy Lane Advanced Dental Care was able to gain invaluable insight into not only how satisfied patients are with the current service but also which ways we can improve. Based on the results, it has become abundantly clear that our patients want more than just great dentistry; they also value an outstanding 5-star customer experience.

We’ve also seen that there is great demand for more explanation about our fees and charges, in addition to improving our hygienist availability. Going forward, it is our intention to build upon this feedback to create a plan of action.

Here is some of the feedback we received:

What do you like best?

A really good atmosphere, which is calm, friendly and professional, and there is a great clinical team.

Pain-free dentistry

Calming atmosphere and comfortable to be in

Professionalism and sincerity of everyone

The clinical excellence and excellent patient care by all staff (clinical and admin). The practice is very welcoming. The staff are extremely helpful and accommodating. 

Kindness, very, very skilled and efficient 

Competence and approachability of the staff. Good opening hours.

Friendliness of all the staff

The staff are very friendly and helpful; It is a very clean environment Pleasant to sit and wait for the dentist.

 

What we could do better

Maybe generate and send appointment calendar invites (Apple and Google) to patient’s email

I would personally find it very helpful if PayPal Credit was offered as a way to fund treatment. 

Very little. Just keep pricing competitive and adjustable where possible. 

Opportunities when cancellations 

Can’t think of anything

Better coffee machine

Larger car park but I know that’s not possible. 

Not to have to wait so long for a hygienist appointment.

 

How we plan to act on patient feedback 

We will put a task force together to make improvements and provide regular updates. We will be looking at ways to enhance our patient experiences.

The changes that will be implemented will come directly from patient suggestions, and we can’t wait to see how they improve their dental care experiences. We will keep you informed of the new improvements.

Thanks and best wishes

From the Gipsy Lane Advanced Dental Care Team